ae356's Privacy Policy

1 Introduction and Scope of Application

ae356 ("we", "our", or "platform") is a safe and reliable online gaming and betting platform for Bangladesh. This privacy policy ("policy") applies to all services, websites, and mobile applications of ae356.

By registering on our platform or using our services, you are agreeing to the terms of this privacy policy. If you have any objection to any part of this policy, please refrain from using our services and contact us for assistance.

2 What Information We Collect

ae356 collects only the information that is necessary. Our data collection process is transparent and carried out for specific purposes.

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name
• Email address
• Date of birth (for age verification — for users aged 21 and above only)
• Mobile number
• Preferred currency (Bangladeshi Taka — BDT)

2.2 Identity Verification (KYC) Information

For responsible gaming and the security of financial transactions, we may collect the following when identity verification is required:

• National ID (NID) or passport details
• Proof of residence
• Payment method verification documents

2.3 Financial Transaction Information

Deposit and withdrawal details are recorded. This includes transaction details processed through bKash, Nagad, Rocket, and Upay. We do not store any full payment card numbers.

2.4 Usage and Technical Information

Information collected automatically when you use our platform:

• IP address and device information
• Browser type and operating system
• Session time and page visit logs
• Cookie and local storage data
• Gaming activity and history

3 Purpose of Using Information

ae356 uses collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Account management and providing a personalized gaming experience
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Ensuring the technical performance of the platform

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Preventing financial fraud and money laundering
• Age verification and responsible gaming enforcement
• Data protection through SSL encryption

3.3 Communication and Support

• Sending transaction confirmation messages
• Managing 24/7 live chat support
• Important account-related notifications
• Promotional communications with your consent

4 Data Sharing and Third Parties

ae356 never sells your personal information. However, information may be shared with third parties in certain specific situations:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies.

4.2 Technology Service Providers

To operate our platform, limited information may be shared under formal agreements with game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, and others.

4.3 Legal Obligations

We may be required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from regulatory authorities. In such cases, we will provide only the minimum information needed to fulfill the legal requirement.

5 Cookies and Tracking Technologies

ae356 uses cookies and similar tracking technologies to ensure an enhanced and uninterrupted gaming experience.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — maintaining login sessions, security verification, and saving language preferences. They cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings. They improve your personalized experience.

5.3 Analytics Cookies

Anonymous statistics are collected to monitor and improve platform performance. This information is not used to identify any individual.

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Data Security Measures

ae356 uses industry-standard security technologies to protect your personal and financial information.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Secure server infrastructure and firewall protection
• Two-Factor Authentication option
• Regular security audits and vulnerability testing

6.2 Organizational Security

• Strict access controls — only authorized staff have access to data
• Regular security training for staff
• Rapid response plan in the event of a data breach
• Contractual confidentiality obligations with third parties

7 Data Retention Period

ae356 retains your personal information only for as long as necessary.

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by legal obligations
• After account closure: for the time necessary for regulatory compliance and fraud prevention
• Security logs: for a limited period

After the defined period, data is securely deleted or anonymized.

8 Your Rights

As an ae356 user, you have the following rights:

8.1 Right to Access Information

You may request a copy of your personal information stored with us at any time. We will provide the information within a reasonable time.

8.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you may request a correction. This change can be made through account settings or via support.

8.3 Right to Withdraw from Marketing Communications

You may opt out of promotional emails or notifications at any time. However, essential messages related to transactions and security will always be sent.

8.4 Right to Close Account

You may close your ae356 account at any time. After account closure, your information will be deleted except where required by applicable legal retention periods.

To exercise any of the above rights, contact us at [email protected].

9 Child and Minor Users

ae356's services are for users aged 21 and above only. We do not knowingly collect any information from minors.

If we become aware that a minor has registered, we will immediately close the relevant account and delete the associated information. If a parent or guardian becomes aware of their child's ae356 account, please contact us at [email protected].

You can find more detailed information about the protection of minors on our Responsible Gaming page.

10 International Data Transfers

ae356's servers and technology infrastructure may be located in various countries. Your information may be processed outside of Bangladesh. In such cases, we ensure that:

• International-standard security measures are maintained during data transfers
• Adequate data protection regulations apply in the destination country
• Contractual privacy protections are in place for data transfers

11 Policy Changes and Updates

ae356 may modify or update this privacy policy at any time. For significant changes, we will notify you by the following methods:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the policy

If you continue to use the platform after a change, you will be considered to have agreed to the new policy. We recommend checking this page regularly.

12 Relationship with Other Policies and Terms

This privacy policy should be read together with ae356's other policies:

• Terms and Conditions — overall terms of use for the platform
• Responsible Gaming — healthy gaming habits and self-limit setting

If there is a conflict between this policy and any other document on any matter, this Privacy Policy will take precedence in matters of data protection.